VACANCY – CUSTOMER COMMUNICATIONS ASSOCIATE

 

JOB SUMMARY:

This position supports the Corporate Relations team with a variety of tasks. The incumbent will assist with promotional materials, designing simple graphics, managing social media and outreach, launching email campaigns, researching media coverage, and promoting products. He/she will also typically perform administrative duties as needed.

QUALIFICATIONS AND PROFESSIONAL EXPERIENCE 

  • Must have seven (7) CXC subjects, must include Mathematics, English, Information Technology and Social Sciences.
  • Excellent computer skills and knowledge of MS Office applications. Excellent drafting skills.
  • Adequate knowledge of Adobe photoshop and Microsoft Office Suite.
  • Comprehensive knowledge of the Social Security Act & Regulations.

KEY RESPONSIBILITIES:

  • Assist in the planning and implementation of the ABSSB communication strategies.
  • Assist in creating and delivering Corporate Relations related emails, brochures, newsletters, and other publications.
  • Keep track of the ABSSSB related matters published in the media.
  • Assist in drafting media releases and media kit development.
  • Copyedit, proofread, and revise communications, as required.
  • As instructed, initiate, plan, review, and engage the organization’s general media promotion and social media.
  • Develop and consolidate relations with the media.
  • Schedule and assist in managing advertising and promotion campaigns.
  • Assist in developing and maintaining promotional communication materials such as print-outs, pamphlets, and WebPages.
  • Contribute towards the ABSSB image through appearances and strategic marketing planning.
  • Record, review and update the ABSSB communication strategies, as instructed.
  • Assist in customer service delivery when required.

CORE COMPETENCIES

  • Excellent communication skills – verbal and written.
  • Ability to work on tight schedules.
  • Work well within a team or independently.
  • Commitment to Continuous Learning.
  • Proven analytical and problem-solving abilities.
  • Reflects a positive image of the Organization by way of character, deportment, and appearance.
  • Is customer service oriented.
  • Dependable and trustworthy.
  • Pays keen attention to detail and accuracy.
  • Is Client & Results Oriented.
  • Is innovative and Creative.
  • Political Awareness.

Qualified persons should apply no later than March 25th, 2022:

The Human Resources Manager

Antigua & Barbuda Social Security Board

Or via email to: hr@socialsecurity.gov.ag

Only suitable applications will be acknowledged.