JOB SUMMARY:

The incumbent will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

QUALIFICATIONS AND PROFESSIONAL EXPERIENCE 

• Associate Degree, State College Diploma with seven (7) years related working experience
• Adequate knowledge of Microsoft Office Suite.
• Comprehensive knowledge of the Social Security Act & Regulations.

KEY RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools
• Assist in providing relevant benefits details and completing benefit applications as needed.
• Assist in operating the switchboard and redirect calls promptly and efficiently.
• Receive applications for benefits, ensuring that forms are accurately completed.
• Identify and assess customers’ needs to achieve satisfaction
• Processing forms, applications, and requests.
• Sort and distribute immigration and labour letters.
• Receive and sort all incoming correspondences.
• Assist in database updates for life certificates, payment details change, etc., as required.
• Ensure that the department’s resources are properly utilized and protected against damage, wastage and/or pilferage. 

CORE COMPETENCIES

• Loyalty to the Organization as a first priority.
• Customer service oriented.
• Reliability and confidentiality in the execution of duties.
• Comprehensive knowledge of applicable legislations.
• Adherence to the Act & Regulations and policies and procedures.
• Acceptable professional conduct and deportment when representing the Organization.
• Trustworthiness at all times and in all dealings.
• Pursuance of personal and professional development.
• Punctuality and reliability.
• Work well within a team or independently.
• Good communication skills – verbal and written.
• Strong interpersonal skills.
• Ability to prioritize tasks and perform effectively under pressure.
• Reflects a positive image of the Organization by way of character, deportment, and appearance.

Qualified persons should apply no later than March 25^th, 2022:

The Human Resources Manger

Antigua & Barbuda Social Security Board

Or via email to: hr@socialsecurity.gov.ag

Only suitable applications will be acknowledged.